• A DEPOSIT IS REQUIRED TO SECURE YOUR BOOKING. YOUR APPOINTMENT MAY BE

OFFERED ELSEWHERE IF A DEPOSIT IS NOT PAID. DEPOSIT AMOUNTS CAN VARY

DEPENDING ON YOUR LOCATION AND WORK REQUIRED.

• ALL DEPOSITS ARE NON REFUNDABLE BUT ARE TRANSFERRABLE IF WE ARE GIVEN

PLENTY OF NOTICE

• IF YOU CANCEL AN APPOINTMENT WITH LESS THAN 48 HOURS NOTICE, OR FAIL TO

SHOW FOR AN APPOINTMENT, YOU WILL BE PURSUED FOR OUR DAY RATE OR PACKAGE COST

A MISSED APPOINTMENT FOR YOU IS A MISSED WAGE FOR US. WE WILL NOT FALL

VICTIM TO A LOSS OF TIME OR MONEY UNDER ANY CIRCUMSTANCES

● IF IT'S IN THE DETAIL CANNOT FULFILL YOUR APPOINTMENT DUE TO UNFORSEEN

CIRCUMSTANCES, WE AIM TO REBOOK YOU WITHIN 28 DAYS. IF WE CANNOT

REARRANGE, A FULL REFUND OF YOUR DEPOSIT WILL BE HONOURED.

● WE POLITELY ASK THAT ANY RUBBISH, PERSONAL ITEMS AND CHILD(S) SEATS ARE

REMOVED, AND THAT THE BOOT IS EMPTY PRIOR TO OUR/YOUR ARRIVAL.

● ADDITIONAL CHARGES WILL APPLY FOR EXCESS DIRT AND PET HAIR. MOULD OR

BODILY FLUIDS OF ANY KIND WILL INCUR A MINIMUM £50 SURCHARGE.

WE ADVISE THAT IF YOU HAVE ANY OF THE ABOVE, TO SEND PICTURES OF YOUR

VEHICLE IF WE CANNOT PHYSICALLY GET TO SEE YOUR VEHICLE, SO THAT WE CAN

PROVIDE A FAIR ESTIMATE.

● MAINTENANCE PACKAGES ARE UNAVAILABLE UNTIL AT LEAST A D1 PACKAGE HAS BEEN CARRIED

OUT A MAXIMUM OF 12 WEEKS BEFOREHAND.

● MAINTENANCE CLEANS CAN ONLY BE CARRIED OUT A MAXIMUM OF 8 WEEKS

BETWEEN APPOINTMENTS, YOU WILL BE REQUIRED TO BOOK A D1 PACKAGE AGAIN IF

THERE IS ANY ADDITIONAL TIME BETWEEN APPOINTMENTS.

● IT'S IN THE DETAIL RESERVES THE RIGHT TO ADD ANY ADDITIONAL FUEL OR PRODUCT

COSTS WHERE NECESSARY

● PAYMENT IN FULL IS REQUIRED ON COMPLETION OF THE JOB, FAILURE TO PAY WILL

RESULT IN LEGAL ACTION BEING TAKEN.

YOU MUST READ AND AGREE TO ALL TERMS AND CONDITIONS BEFORE MAKING ANY

BOOKING WITH IT'S IN THE DETAIL

Merchant Policies